Product Information

Where can I find more information on a product?
On all our listings there are descriptions of the product.

In addition kindly use the Additional Information Tab on each product which highlights items such as dimensions, weight, material and shipping information
When will the item be in stock?

Where you are able to view adjacent to the ‘Add to Basket’ Feature, (Quantity shown as a number) ‘In Stock’ when looking at the item, this means our suppliers currently have stock available and, if you purchase a product, it should be available to be delivered in the timescales we have shown.

However, where the item shows either ‘Out of Stock’ or ‘Low on Sock’ this means our supplier has either no current stock and is awaiting a new delivery or the items are below a quantity of 5 left in stock informing you, the potential purchaser the knowledge that on ordering, there maybe a higher chance that the product will not be available when the order completion process has been followed and either a delay or a refund are required. 

Finally, if the item says ‘Available to pre-order’, this means the product is out of stock with the supplier currently however you are able to order it now and it will be dispatched as soon as the stock becomes available. There will be a date shown next to this, which is when we expect the stock to become available and this will be when your order is dispatched
Why Isn’t my discount code working?

Kindly note that discount codes will only work on the full price items that haven’t already had a discount applied. This will only apply where offers are current and live and have not expired and are specific to a offer and not generic.

Codes will not work against any item in a sale or when used in conjunction with any other discount code/voucher.
What is  Pre-Order?
Pre-Ordering allows you to pre-order a product which is currently out of stock. This is based upon the supplier having an expected restocking date which we endeavor to provide. Once you have placed your pre-order, the supplier will process the order and place in a temporary stock loading process which is guaranteed for you on the arrival of their new stock. The pre-order date shown on our product pages are in your order confirmation is the expected date which we expect your order to be dispatched to you.  On occasion, orders are dispatched ahead or after this date and we will always update attempt to keep you informed of the  dispatch information. 
Can you provide a fabric sample?

We do wherever feasible provide a swatch or sample offer a large number of our products. As we cover an extensive range of products we are unable to list all the items to which a swatch is available, however we are available for you to contact and request a specific sample. We will then be able to contact our supplier and see if this is possible for you. At Online Home Improvements we are here to help.

Your Orders

My order shows as Received by Seller, what does this mean?
Your order has now been processed by our supplier ready for dispatch. You will receive your dispatch notification by email as soon as the supplier has dispatched your order. The email will inform you which service will be used to deliver your order and where possible to provide you with the relevant tracking information.
My order is showing as a Pre-Order, Awaiting Stock, what does this mean?
You have pre-ordered a product with us which is now awaiting new stock availablity and should be dispatched by the date shown on your order confirmation. Your pre-order has been processed by our supplier and your order is guaranteed for you once it arrives with them
I’ve placed an order but received no updates. Where is my order?
You are able to track of the status of your order in YOUR ACCOUNT on our website. If for any reason you have not received an order confirmation please do email us and provide your full delivery address so we may look into this for you. We recommend checking your spam/trash folder in case emails have accidentally been filtered
I’ve only received part of my order is an online e-commerce market place seller who works with an extensive number of suppliers, therefore it is possible for your order to have been dispatched from multiple suppliers separately. You can keep track of your orders and find tracking information for dispatched orders in the YOUR ACCOUNT section of our website or contact us for further assistance.

Returns & Refunds

I would like to return my order? (within 14 days)
Please  kindly email our Customer Service Team on [email protected] within 14 days and we will be able to assist with you. For more information on returns, please see our returns policy.
I would like to return my order? (over 14 days)
All of our customers receive 14 days (from the date you received your item) to request a return. However, if you go over 14 days and you have simply changed your mind we are sadly unable to arrange for this item to be returned to us.
When will I see my refund in my account?
We will confirm in to you in writing once your refund has been processed. We ask kindly that you allow 5 days for funds to show back in your original payment account. 

Delivery Information

What is Premium or Express Delivery?
We offer where possible an Express and or Premium shipping service on  orders to ensure that you receive your order in the quickest way possible.
Can I upgrade my delivery?
In most cases, we are able to upgrade delivery services. However, this usually depends on the item you are looking to order. Please contact our Customer service department on [email protected] to find out more.
Can I specify a delivery date?
In most cases by contacting our Customer Service Department on [email protected] you are able to discuss the options of choosing a date for delivery. As we organise this through or supplier network it can only be organised on a case by case basis.
How long will it take for an item to be delivered?
Our suppliers will aim to dispatch all the available in-stock orders within 3-5 working days, this is unless a different lead time has to be specified on the product page or separately by our Customer Support team. Once dispatched, our orders are delivered where possible on the next working day, we do however ask that you allow up to 7 days for your delivery to take place
How do I track my delivery?
As soon as your order has been dispatched, you will receive an email to confirm your transaction. Where feasable we supply you with additional information on tracking details for your item. Please be aware that the tracking service does not apply to all our products. Emails supplied to you where possible will inform you which courier your order will be delivered by and the tracking number so you are able to track your order. You can also find this information in YOUR ACCOUNT.