Delivery Information
UK MAINLAND DELIVERY ONLY
How Will I Receive my Order?
We will send your order using the quickest, safest and most reliable delivery method available. We will select an appropriate delivery method and carrier on confirmation of your order. It is currently not feasible to provide a choice of courier service or specify a delivery date. We choose the most appropriate courier for your item/s. This can include a specialist fragile courier for items such as mirrors, vases, etc. We will attempt delivery/collection (for returns) twice ONLY. Further delivery/collection attempts may not be possible, and/or will incur a charge payable by the customer.
MISSING PARTS/DAMAGED GOODS – It is the customer’s responsibility to carefully check the item upon receipt. Issues must be reported to customerservice@onlinehomeimprovements.co.uk within 14 days of receipt. Missing parts can ONLY be requested within 30 days of receipt.
Delivery Methods:
Small Parcel Delivery
Your items will be delivered by one of our parcel couriers to your front door. Once your shipping is arranged, we will notify you via email with the estimated day of delivery and tracking number, where applicable. Please note this service is not available for all products. We are unable to specify a preferred date. Note that some marble, glass, handcrafted/handmade and natural material items require the customer to sign a waiver agreement at the point of delivery. Whereby the item must be checked for damage/unsuitability immediately at the point of delivery in order to qualify for a replacement/return/refund.
Doorstep Delivery
Some larger items will be delivered by couriers to the entrance door of your property, delivering on a kerbside or threshold delivery service. When shipping is arranged we will email you with an estimated delivery date (where available). We may also provide a tracking link or consignment number so that you can track your parcel(s) (subject to availability from the chosen carrier service and not available on some products).
In addition, where the service is available the carrier will contact you via email, telephone and/or text message with further delivery instructions and the time window for delivery.
In case of a very heavy/large shipments or palletised items (e.g. garden sheds) a kerbside delivery service will take place.
Room of Choice Delivery
Note: This service is not currently available. When we are able to re-instate the service we will update our information accordingly.
When will my order arrive?
Every item has it’s own delivery estimate. A wooden duck won’t take as long as a custom made hot tub for example. If you want more of an idea before buying, or to track your order the email our friendly team at customerservice@onlinehomeimprovements.co.uk to request a tracking link or delivery date if not already provided. And get more details on the status of your delivery.
Products list an estimated delivery date at check out. This is a guide, and can be delayed due to bank holidays, weekends, etc. Upon dispatch we will send you (where available) a tracking number to track your parcel to your delivery address, as well as update you with a more accurate delivery date.
Dispatch Costs
Subject to certain geographical, size and product limitations, delivery costs may vary. Unless otherwise marked, items marked FREE DELIVERY! on the product page will ship for free! The exact delivery charge (if any) will be displayed at check out. We charge for delivery on some items based on the specifics of the product and the delivery address postcode (subject to change).
Fencing Products: The shipping costs on fencing panels, fence posts, etc are calculated on weight, size of order and delivery postcode. Therefore, we recommend that you email us at customerservice@onlinehomeimprovements.co.uk with your fencing needs and we will calculate your exact delivery cost and shipping timings. That way, we can also endeavour to get you the best deal possible from our range of fencing suppliers.
Please note: We currently deliver to UK mainland addresses only and are unable to ship to postcodes within the Channel Islands, Isle of Man, Northern Ireland, etc. In addition, in certain situations, due to our network availability, we are unable to deliver certain products, including but not limited to certain large items (e.g. sheds and hot tubs), to certain postcodes in the UK. This exclusion applies regardless of the quantity. All fees and delivery limitations are clearly marked in the shopping basket and throughout checkout (subject to change).
