Delivery Information


How Will I Receive my Order?

We will send your order using the quickest, safest and most reliable delivery method available. We will select an appropriate delivery method and carrier on confirmation of your order. It is currently not feasible to provide a choice of carrier service or specify a delivery date.

Delivery Methods:

Small Parcel Delivery

Your items are being delivered by one of our parcel carriers to your front door. On dispatch, we will notify you via email with the estimated day of delivery and tracking number, where applicable. Please note this service is not available for all products. Note that some marble and natural material items require the customer to sign a waiver agreement at the point of delivery. Whereby the item must be checked for damage/unsuitability immediately at the point of delivery in order to qualify for a replacement/return/refund.

Doorstep Delivery

Some larger items will be delivered by carriers to the entrance door of your property, delivering on a kerbside or threshold delivery service. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date (where available). We will also provide a tracking number so that you can track your parcel(s) (subject to availability from the chosen carrier service and not available on some products).

In addition, where the service is available the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

In case of a very heavy/large shipments or palletised items (e.g. garden sheds) a Kerbside delivery service will take place.

Room of Choice Delivery

Note: This service is not currently available. When we are able to re-instate the service we will update our information accordingly.

When will my order arrive?

Want to track your order? Contact [email protected] to request a tracking link if not already provided. To get more details on the status of your delivery.

Products list an estimated delivery date. Upon dispatch we will send you (where available) a tracking number to track your parcel to your delivery address, as well as update you with a more accurate delivery date.

Dispatch Costs

Subject to certain geographical, size and product limitations, delivery costs may vary. Unless otherwise marked, items marked FREE DELIVERY! on the product page will ship for free! We charge for delivery on other items based on the specifics of the product and the delivery location (subject to change).

Fencing Products: The shipping costs on fencing panels, fence posts, etc are calculated on weight, size of order and delivery postcode. Therefore, we recommend that you email us at [email protected] with your fencing needs and we will calculate your exact delivery cost and shipping timings. That way, we can also endeavour to get you the best deal possible from our range of fencing suppliers.

Please note: We currently deliver to UK Mainland only and are unable to ship to postcodes within the Channel Islands, Isle of Man, Northern Ireland, etc. In addition, in certain situations, due to our network availability, we are unable to deliver certain products, including but not limited to certain large items (e.g. sheds and hot tubs), to certain postcodes in the UK. This exclusion applies regardless of the quantity. All fees and delivery limitations are clearly marked in the shopping basket and throughout checkout (subject to change).

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